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How to create a CCO ID?

How to create a Smart Account?

Enhanced RMA Services — What we need to Know?

Next Calendar Day RMA – 

RMA created before 3pm, parts delivered by 5pm next calendar day, 365 days of the year.

  • Ideal for customers who need the fastest replacement of core devices.
  • Offers delivery even on weekends and holidays (unlike standard Next Business Day service).
  • Covers locations where a 4-hour depot isn’t available. 

Ship Next Business Day (SNBD) for Remote Locations (New) -

  • Designed for customers in Tier 3 cities or remote geographies.
  • Hardware is shipped the next business day and delivered in +1 to +2 days depending on remoteness.
  • Earlier this service was not available, and we had to book the RMA as NBD which was leading to a gap in customer expectations.
  • Now, we can offer SNBD for locations not covered by NBD service.