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How to create a CCO ID?
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Enhanced RMA Services — What we need to Know?
Next Calendar Day RMA –
RMA created before 3pm, parts delivered by 5pm next calendar day, 365 days of the year.
- Ideal for customers who need the fastest replacement of core devices.
- Offers delivery even on weekends and holidays (unlike standard Next Business Day service).
- Covers locations where a 4-hour depot isn’t available.
Ship Next Business Day (SNBD) for Remote Locations (New) -
- Designed for customers in Tier 3 cities or remote geographies.
- Hardware is shipped the next business day and delivered in +1 to +2 days depending on remoteness.
- Earlier this service was not available, and we had to book the RMA as NBD which was leading to a gap in customer expectations.
- Now, we can offer SNBD for locations not covered by NBD service.
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